Understanding Guest Trends in Hospitality

More hotels are using mobile apps to provide a more seamless experience for guests than ever before. This comes off the back of the pandemic, where hotels now want more self-check services to reduce the number of face-to-face interactions between staff and customers.

Check out Hotel Tech Report's Hospitality Guest Apps ranking 2022

Modern mobile apps can be used for everything from check-in and checkout to ordering room service. Guests can also use mobile apps to book activities and receive recommendations on things to do in the area.

From automated check-in and checkout to mobile apps that help with housekeeping, hospitality tech makes it easier for hotels to run smoothly. This can free up staff members to provide a better experience for guests and improve the overall efficiency of the hotel.

These easy-to-access hotel services are something many guests love and only push for more of these services to be introduced in the future.

Additionally, Sustainable hospitality is a growing trend that many guests are actively seeking. On the back of this, hotels are using technology to help them reduce their environmental impact, such as using energy-efficient lighting, smart environment controls to save energy.

A variety of mobile apps allow for in-house communication allows staff to improve coordination and ensure seamless guest journey.

As hospitality tech continues to evolve, we can only imagine the new and exciting changes that will come to the industry.

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