Tech Trends in 2023: Powerful Cloud-Based Hotel PMS to Automate Your Workflow

With the advent of cloud computing, hoteliers now have access to a powerful new tool that can streamline operations, improve the guest’s experience and boost the bottom line. Although a variety of choices exists when it comes to the Property Management System (PMS), cloud technology has much more to offer. It is not only better for performance but for security as well.

In this article, we'll explore why hotels should consider implementing a cloud-based PMS, how it differs from traditional on-premise systems and the many benefits that come with making the switch.

What Is a Cloud-Based Hotel PMS Software?

A cloud-based hotel PMS software is like a superhero for your hotel, swooping in to save the day and take care of all your management needs.

To speak more precisely, a cloud-based Hotel Property Management System is a software application for the hospitality industry. Like on-premise software, it allows businesses to manage their daily operations, including check-ins/outs, reservations, room inventory, reporting and billing. It has modern, intuitive interfaces, which are easy to learn for team members and are designed for workflows, focusing on putting the guest at the forefront of the business.

However, the main difference between these two technologies is that a cloud-based system is hosted on the Internet and easily accessed via a web browser. Thus, it securely stores all data in the cloud. A software provider is the one who handles all maintenance, backups and updates, while an on-premise system requires the hotel’s system administrator to take care of it.

How Cloud-Based PMS Benefits Your Front Desk, Your Operations, and Your Guests

Today, 40-50% of hoteliers still use on-premise PMS and are hesitant to move to cloud-based systems. Yet, this type of system offers a modern and efficient way to run a hotel business, unlike traditional ways of managing a hotel.

By taking your hotel management to the cloud, you can say goodbye to clunky hardware and software and hello to seamless integrations and instant access to real-time data. Thus, more and more hoteliers are willing to move to cloud-based PMS as it brings multiple benefits. Below we mention the most essential of them.

  • Client focus

In the hospitality industry, the guest is king. But let's be honest, sometimes managing a hotel can feel like you're juggling a million tasks at once. That's where a cloud-based PMS makes the difference. By automating tedious tasks and giving you instant access to real-time data, a cloud-based system frees up your time, so you can focus on what really matters — on your guests.

From personalized check-ins to tailored recommendations, a cloud-based PMS helps you give your guests the VIP treatment they deserve without sacrificing your effectiveness. All of this lets guests feel more connected and helps hotels meet their expectations.

  • Anywhere, anytime access

Gone are the days when hotel employees had to be chained to their desks to manage hotel operations. Thanks to the power of the cloud-based PMS, they can access your hotel's data and operations from anywhere, at any time, with an internet connection.

A cloud-based PMS ensures that you and your team have the flexibility to work whenever, without sacrificing productivity. With the ability to access real-time data and automate time-consuming tasks, a cloud-based system empowers you to make informed decisions and provide personalized experiences to your guests.

  • No need for hardware or IT expenses

With cloud technology, all you need is a computer and an Internet connection to access your hotel's data and operations. No more costly servers or IT support — just plug in and play. With automatic updates and maintenance, you'll always have the latest features and security without additional costs or headaches. So, if you're tired of being bogged down by hardware and IT costs, it's time to make the switch to a cloud-based PMS.

  • Simple set-up

Unlike on-premise PMS, which requires a lengthy and complex installation process, a cloud-based system is easy and quick to set up. Usually, it takes a week and sometimes even a day to install the system. With intuitive interfaces and user-friendly features, you'll be able to manage your hotel operations with ease.

Since cloud-based software is centralized and communal, it’s easy to deploy changes across all users. You won't have to worry about installing upgraded versions on each and every workstation — it's all automatically. It's also easy to integrate MyCONECT — an add-on software — into a cloud-based system that can be used on smartphones within an app.

  • Flexible to adapt

Using a cloud-based PMS, you can easily customize and configure the system to meet your property's specific requirements. Need to add a new room category or change your pricing strategy? No problem — a cloud-based system makes it easy to perform these changes on the fly.

You can easily add or remove modules as needed, such as revenue management or online booking. Customizing your PMS to reflect your property's unique branding and operational workflows is also possible. This means that your property management system can grow and evolve alongside your business without costly upgrades or major overhauls.

  • Reduced costs

A cloud-based PMS eliminates the need for on-site IT staff to maintain your system. Instead, your software provider takes care of all system updates and maintenance, saving you time and money.

A cloud-based system is typically priced on a subscription basis, meaning you only pay for what you require. You can easily add or remove modules as your business aims to change without the need for costly upgrades. Statistically, a mid-sized hotel invests between $10,000 and $20,000 per year in an on-premise PMS, while a cloud-based system costs around $8 per month.

  • Operational efficiency

A cloud-based PMS stores all your hotel data in one central location, so you can access it from anywhere and at any time. Say goodbye to the days of frantically searching for lost reservation records or fumbling through paperwork to find a guest's contact details.

With a cloud-based PMS, you can automate routine tasks like check-ins and check-outs, saving you time, reducing the risk of errors and letting your staff focus on services that really matter. You can also monitor your operations in real time, making data-driven decisions and identifying areas for improvement.

  • Improved Security

By storing all your hotel data in a secure, centralized cloud-based system, you can be sure that sensitive information is protected from prying eyes. It allows you to monitor your hotel's security in real time. With access control tools and audit trails, you can keep a watchful eye on who's accessing what information and when. And if anything looks fishy, you can take immediate action to lock things down.

Wrapping Up

If you would like to join the digital revolution and take your hotel to the next level, a cloud-based system is the way to go. Compared to on-premise PMS, cloud-based systems are more flexible, secure and cost-effective. This software is the kingpin of efficiency, allowing you to streamline all your hotel operations with ease.

Offer your guests a true contactless journey with two-way integration to your cloud-based hotel PMS — contact us!