In 2023, hospitality customers no longer simply want more involvement of technology in their experiences; they demand it. Specifically, they expect hotels to empower travelers with self-service technologies.
Joe King, VP of Philips Professional Display Systems, states that “guests consider technology such as contactless payment, smart/casting TVs and mobile features (check-in/digital keys) as leading factors when they are deciding on which hotel to book their stay.” Therefore, this is crucial to give travelers the opportunity to take full advantage of hospitality software.
An example of a powerful solution for the hospitality industry is Oracle's OPERA PMS, which can meet most customer needs. Therefore, integrating it with other software, like MyCONECT, is a smart way to improve the guest experience.
In this article, we'll break down what MyCONECT and Oracle's PMS are and how your business can benefit from integrating an add-on software with your PMS.
What is MyCONECT?
As the hospitality industry evolves, so do guest expectations. With the rise of contactless solutions, hotels are increasingly looking for ways to provide a seamless and secure experience for their guests. This is where MyCONECT's plug-and-play communication channel comes in handy.
The software offers a wide range of features designed to streamline hospitality operations and make life easier for both hotel visitors and staff. With MyCONECT’s Guest app, travelers can do the following:
- select and book rooms;
- access their mobile keys;
- complete self-check-in and check-out;
- request room service;
- communicate in real-time with hotel staff.
Besides, this add-on software also offers valet parking features, making it easier to navigate the hotel's parking facilities. And with the MyCONECT Staff app, hotel employees can deal with guests and internal operations more efficiently than ever before. Our app connects directly to a hotel's existing PMS, allowing staff to keep track of travelers' requests, manage room service orders and more.
MyCONECT offers a pack of features to make guests' stay as easy and comfortable as possible. They include:
- Easy Check-in & Check-out. The add-on software empowers guests to complete the entire check-in and check-out processes on their own, without any interaction with people.
- Contactless Communication. MyCONECT software provides a real-time communication channel between guests and staff.
- Option to Choose & Upgrade Rooms. Guests can browse the available rooms, view photos and details and select the room that best suits their needs.
- In-Room Control & Chat. Guests can use the software to adjust the temperature, lighting and other room settings to their liking.
- Future Booking. This feature allows guests to book their next stay through the MyCONECT Guest app on a cell phone, while hotels pay only a fraction of the cost charged by other OTAs.
- Digital Keys. The software allows guests to store keys on their mobile devices to open room doors and enter elevators with automatic floor selection.
What is Oracle's OPERA?
Oracle's OPERA is a cloud-based property management system designed to orchestrate hotels’ processes. With the help of add-on software, it streamlines a wide range of operations, from front desk check-ins to housekeeping.
In today's digital world, the hospitality industry is under pressure to keep up with the latest technologies and trends. 53.6% of hotel guests want to use technology to streamline their hotel experience, while 63% of hoteliers say it improves their efficiency.
With this shift towards digitalization, it's no surprise that OPERA has gained popularity among hoteliers worldwide. According to Oracle, more than 40,000 hotels across 166 countries currently use the software to manage their operations, making it one of the most widespread technologies in the hospitality industry.
Let's take a closer look at the main features of ORACLE's OPERA software.
- Property Management System: It enables hotels to manage various aspects of their operations, from room assignments and reservations to guest information and billing.
- Room Reservation Software: With OPERA, guests can book rooms directly through the hotel's website or other online channels, while staff have access to tools to efficiently manage the process.
- Sales and Catering Software: With this software, hotels can manage their sales and catering operations, from lead generation and sales management to event planning and execution.
- Vacation Rental Software: OPERA allows hotels to handle reservations, check-ins and check-outs and cleaning schedules, as well as handle pricing and availability.
- Advanced Reporting & Analytics: The OPERA software suite includes advanced reporting and analytics tools that help hotels gain insight into their operations and make data-driven decisions.
How Your Hotel Will Benefit From Integrating MyCONECT with Your PMS
If you're looking to extend the capabilities of your property management system, MyCONECT is an excellent add-on software to consider. Designed to work seamlessly with hotel PMS, this solution offers a powerful set of features and tools to help you manage your hospitality business more efficiently.
Once MyCONECT is up and running, you'll have access to a wide range of powerful features and tools to handle everything from guest bookings and room assignments to inventory management and revenue optimization.
Here are the benefits hotels can reap by integrating MyCONECT:
Streamlining a hotel’s booking processes. The software can automatically update the PMS with new bookings, cancelations and changes, so less data needs to be entered manually. This saves time and reduces errors, improving the overall efficiency of the process.
Enhancing the guest experience. By integrating with the PMS, MyCONECT can access guest data such as preferences, booking history and loyalty status. This enables the hotel to personalize the guest's stay and provide a more enjoyable and memorable experience.
Increasing a hotel’s revenue. By analyzing guest data, MyCONECT identifies opportunities for upselling and cross-selling, such as room upgrades, spa treatments or restaurant reservations. The software also automates pricing and inventory management, ensuring availability of the hotel's services and amenities.
Integrating MyCONECT with your Oracle OPERA or any other PMS system is a smart choice for businesses looking to streamline operations, manage inventory, optimize revenue and deliver a better guest experience.
Get in touch with the MyCONECT team today and learn more about how your hotel can benefit from our software.